Testimonials 2016

Please note: Customer names are hidden for privacy reasons. Originals of all our testimonials are held at our West Malling Head Office near Maidstone and can be viewed on request.

Shower Adaptation - November 2016

As the person who oversaw this job for my mother, I would like to say Dean was an excellent fitter and did a superb job.

He was very clean, removed the old bathroom efficiently and packed it in his van, thus having a clean start to fit the new goods.

Heights of the armrests, seat, shower and grab rails were checked with me and agreed at every step of the way.

Everything about the installation has our approval and mum is delighted with her new shower room.

Mum lives in a retirement close, where all residents are retired and of a certain age. All of the neighbours have asked to see the new bathroom and are really jealous.

We would definitely recommend Nightingales to others.

Yours,

Mrs M B, in Maidstone, Kent

Wet Room Installation - October 2016

To whom it may concern:

I am writing regarding the wet room you recently installed in my home. I would like to say how impressed we have been with your service from start to finish. Mark came to survey the bathroom, he grasped what we were trying to achieve and came up with great suggestions, whilst allowing us to put our own touch by going away and choosing our own tiles, flooring and sanitary ware.

Nightingales 'Which Trusted Traders' status inspired confidence.

The fitting of the wet room took two weeks. Tony the fitter was thorough, courteous and efficient, dealing with unforseen issues such as a pipe which came apart in his hands and a partition wall which was rotten, calmly and with no fuss. Another fitter joined for 2 or 3 days and was polite and diligent. We had complete confidence in them both.

We are absolutely delighted with the finished wet room and would have no hesitation in recommending Nightingales to anyone looking for a new bathroom.

Yours sincerely,

Mrs R V, in Maidstone, Kent

Shower Room - October 2016

We are extremely pleased with the shower room installation and were impressed by everyone at Nightingales that we had contact with.

Tony, our fitter, gave every attention to detail and the finish is impressive. He was hardworking, thorough and pleasant, giving us good advice when we asked. When one or two problems arose, he was calm and reassuring, and sorted them out capably.

He was also very accommodating in putting up the various accessories in places where we wished.

All this meant that, what could have been a stressful fortnight, passed off with very little anxiety. We always felt that everything was under control.

K and B M, in Longfield, Kent

Level Access Shower Installation - September 2016

Dear Paula,

Just a few words to say how pleased I was with the way you dealt with all matters I queried along the way. Neil fitted everything so efficiently. Lily should also be given a mention with answering any queries so quickly.

I would certainly recommend your company to any prospective customers.

Yours sincerley,

Mr D B, in Orpington, Kent  

Wet Room Installation - August 2016

Dear Sirs

The service we recieved from yourselves was excellent. The initial consultation was carried out in a friendly yet professional manner. The consultant clearly explained the process and the costings, although the quotation was not the cheapest that we had been given, the confidence that the consultant inspired was such that we decided to go ahead.

We have had no reason to regret this decision. The work was carried out by an extremely competant and friendly installer who consulted with us at every stage when a decision was necessary.

This was not a straightforward installation (due mainly to previous plumbing work) and the installer / plumber had many issues to resolve. He dealt with the challenges with both creativity and flair and ensured that we were happy with his ideas before going ahead. He remained within budget (apart from one minor issue not covered in the contract). We could not have been more pleased with him.

The resulting installation is excellent and matched our desires. Our handicapped son (the primary user) is very, very pleased with his 'new' bathroom.

Thank you Nightingales for an excellent product superbly installed.

Yours sincerley

Mr J, in Aylesford, Kent

Wet Room Installation - August 2016

Dear Nightingale Bathrooms.

Tom was the fitter who completed the works. He was excellent in all respects. His consideration, punctuality and professionalism was second to none. His advice to improve the installation as it went along proved exemplary.

He ensured that toilet facilities were always available for my wife with her toilet issues. He always made sure that everything was clean and tidy at the end of his working day. He was brilliant and I am most grateful for his excellent work ethic, especially towards people with disabilities as experienced by my wife.

I would recommend him most fully and unreservedly.

Thank you so much.

Yours sincerely.

Mr A G, in Maidstone, Kent

Shower Adaptation - July 2016

We would like to thank you for the conversion which Tom has done to our bathroom.

He kept us informed as to what he was doing which is nice to know. At the end of the day it was always left clean and tidy.

His attention to detail has to be appriciated. It is nice to find skilled and dedicated craftsmen these days.

Yours sincerely,

Mr D, in Swanley, Kent

Wet Room Installation - July 2016

Dear sirs,

We were extremely happy with the service we received from your company, from the initial visit to discuss our requirements to the completed bathroom.

Your fitter, Tony, was a pleasure to have in the house. He was extremely polite and pleasant and a very neat and tidy worker. The finished bathroom looks lovely and is a pleasure to use. We would recommend Tony 100% for his workmanship and attitude.

In summary, we are delighted with the job.

Yours faithfully

Mr and Mrs H, in Maidstone, Kent  

Walk In Shower - July 2016

We are very pleased with the work and Tony did an excellent job. He was really helpful and always cheerful!

We will certainly recommend you.

Mrs P, In Tunbridge Wells, Kent

Level Access Shower Installation - June 2016

Steve was a very thorough, competent installer. He was very tidy and left the area clean at the end of the day. I am mechanically minded and I was impressed with his tool kit - well presented and professional.

Many thanks to all of you.

Mr and Mrs L, in Snodland, Kent    

Shower Replacement - June 2016

Dear Lily,

We have previously had a wet room installed and now a shower replaced by your fitters.

The service we have received throughout has been exemplary. This included the service from yourself in the office.

Thank you so much.

Mr and Mrs C, in Rotherfield, East Sussex

Raised Height WC Room - May 2016

Again, an excellent service by Nightingales. I would certainly recommend to anyone. Paul, the fitter, proved a real tradesman, very polite and very clean worker.

Well done Nightingales.

Mr A, in Folkestone, Kent

Accessible Shower Installation - May 2016

On behalf of myself, my husband, my mother in law and my sister in law, I would like to thank Nightingale Bathrooms and all the staff for making the conversion of my mother in laws bathroom such a seamless and pleasurable experience.

Our first impression of the workmanship and quality of the products used was excellent. We have waited to write so that we could give time to see how the walk in shower worked over time and it's usability. I am happy to say that this has been excellent as well.

My mother in law has physical issues related with age and the walk in shower has given her back some of her independence and dignity. My mother in law also has dementia and struggles to cope with changes and learning to operate new products. However, the design, the selection of products and the instructions given by the fitter were all first rate and my mother in law took to using the shower straight away and is delighted with it.

I would like to extend our thanks to all of your staff, as it takes competent and hardworking staff right across your organisation to produce such an excellent experience.

I would like to thank in particular: Lily in your office, who was extremely helpful and professional and was one of the reasons we selected your company to carry out this work; and Tom, the fitter, who I cannot praise highly enough in all aspects of his work and in particular, his knowledge and expertise in the requirements of and dealing with elderly people. We had planned for myself to be at my mother in laws house during the installation, as she gets very confused and we were not confident she would have coped. However, it was evident from the first day that, although it was easier for me to be there, my mother in law would have been fine with Tom.

I would be happy to act as a reference and answer any questions your potential clients may have.

Yours sincerely,

Mrs J G, in Sevenoaks, Kent

Bathroom Adaptation - April 2016

Dear Sirs,

I am absolutely delighted with the bathroom. Tom is an extremely skilled carpenter and plumber - hard working, conscientious and thoughtful and he has done an outstanding job. I am particularly delighted with the shelves which he made from left over travertine panelling - these have made a dull alcove into a very impressive and unique feature - a bespoke service indeed.

I have been impressed throughout with the service and communication I have received from you all. Tom's professionalism, superb skills and painstaking attention to detail, together with his friendly and pleasant personality, have made him a joy to have around.

I will be happy to recommend your services to anybody. Please convey my thanks to all concerned.

Yours faithfully,

Lady B, in Sevenoaks, Kent  

Wet Room - March 2016

Lily in the office and Steve my fitter could not have been more courteous and efficient. This was an outstanding experience all round.

Thanks to all

Mr R, in Tonbridge, Kent

Walk in Shower Installation - February 2016

Dear Sir,

Finding a company these days who will keep to the standards they promise is not easy.

It was a pleasure to do business with Nightingale Bathrooms, who from my first phone call until a walk in shower was in place, lived up to the Which, CPA (Customer Protection Association) and BHTA high levels of service.

In the future I may require a stairlift fitted and I will certainly be contacting you for an estimate.

Yours faithfully

Mr C, in Folkestone, Kent

Level Access Shower - February 2016

Dear Lily

My new shower room is absolutely fantastic - almost beyond my wildest dreams. So smart that I really do not like to use it. I have had my opening ceremony as a friend provided a small bottle of wine, some shower gel and a sponge - not all used at the same time and in the same place, I might add.

Paul was a delight - so hard working and conscientious - nothing was too much trouble and the quality of his work is to be admired.

The initial quote was higher than another but the finished shower room is well worth it. The fitter Paul, was a very hard worker and has done a lovely job.

Thanks for all your help.

Mrs O, in Cranbrook, Kent

Shower Adaptation - January 2016

We are delighted with our new shower from Nightingale Bathrooms. Tom, who was our installer, was first class, hard working and no bother at all. He cleaned up carefully each night and was the best tradesman we have ever dealt with. As you can tell, we are very pleased.

Yours truly

Mr and Mrs H, in Chatham, Kent